Posts Tagged ‘upload’

How to upload a backup for support

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If you are experiencing issues with ChildsPlay you may need to send a backup file to us. It is quite common for the backup to be too big for alot of email providers, if this is the case you will need to upload the backup.

Send System Point Page : http://www.childsplaymanager.com/sendsystempoint

Please Note : You will still need to send an email or support ticket explaining the problem and providing us your contact information. Without this we will have no way of knowing the backup is online, knowing the problem your are having or contacting you.

If you are still experiencing problems uploading the ChildsPlay backup then please call us or submit a support ticket here :http://www.childsplaysupport.com/tickets/open.php


Creating a backup when you cannot get into the system

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If you are experiencing issues opening your database you will probably need to send the file over to us. Obviously without being able to get into the system this can be a problem, this video shows your the simple steps to creating a backup onto your Desktop.

For information on sending the backup over to us see our ‘How to upload a backup for support’ video :http://www.childsplaysupport.com/videos/systempointupload.html

If you are still experiencing problems creating a ChildsPlay backup then please call us or submit a support ticket here :http://www.childsplaysupport.com/tickets/open.php