Posts Tagged ‘database’

How to manually check for ChildsPlayManager updates

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If you are experiencing issues downloading the automatic updates from within the ChildsPlayManager system then follow these steps to perform a manual check.

You should always try the steps below first to get the update from within ChildsPlay :

  • Close ChildsPlayManager on all other computers
  • Make sure ChildsPlay is closed on any other users on the PC
  • Reboot the PC

If you are still experiencing problems obtaining the ChildsPlay update then please call us or submit a support ticket here :http://www.childsplaysupport.com/tickets/open.php


Creating a backup when you cannot get into the system

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If you are experiencing issues opening your database you will probably need to send the file over to us. Obviously without being able to get into the system this can be a problem, this video shows your the simple steps to creating a backup onto your Desktop.

For information on sending the backup over to us see our ‘How to upload a backup for support’ video :http://www.childsplaysupport.com/videos/systempointupload.html

If you are still experiencing problems creating a ChildsPlay backup then please call us or submit a support ticket here :http://www.childsplaysupport.com/tickets/open.php