Creating a backup when you cannot get into the system

If you are experiencing issues opening your database you will probably need to send the file over to us. Obviously without being able to get into the system this can be a problem, this video shows your the simple steps to creating a backup onto your Desktop.

For information on sending the backup over to us see our ‘How to upload a backup for support’ video :

If you are still experiencing problems creating a ChildsPlay backup then please call us or submit a support ticket here :