June 4th, 2013
Comments Off on How to upload a backup for support
If you are experiencing issues with ChildsPlay you may need to send a backup file to us. It is quite common for the backup to be too big for alot of email providers, if this is the case you will need to upload the backup.
Please Note : You will still need to send an email or support ticket explaining the problem and providing us your contact information. Without this we will have no way of knowing the backup is online, knowing the problem your are having or contacting you.
June 4th, 2013
Comments Off on How to manually check for ChildsPlayManager updates
If you are experiencing issues downloading the automatic updates from within the ChildsPlayManager system then follow these steps to perform a manual check.
You should always try the steps below first to get the update from within ChildsPlay :
Close ChildsPlayManager on all other computers
Make sure ChildsPlay is closed on any other users on the PC
June 4th, 2013
Comments Off on Creating a server shortcut on your desktop
This video shows you how to configure and save a server shortcut onto your Desktop. It configures the connection of Printers and Drives, obviously you will need to replace the IP address with the one for the server you are using.
June 4th, 2013
Comments Off on Creating a backup when you cannot get into the system
If you are experiencing issues opening your database you will probably need to send the file over to us. Obviously without being able to get into the system this can be a problem, this video shows your the simple steps to creating a backup onto your Desktop.
